Home service business statistics 2026

• U.S. small businesses waited an average of 28.8 days to be paid in the first quarter of 2026, up from 28.3 days the quarter before. Source: Xero Small Business Insights (U.S.) · published Apr 30, 2026 · anonymized data from 32,000+ U.S. small businesses on Xero, Jan–Mar 2026
• Invoices were paid 9.0 days late on average in the first quarter of 2026, up from 8.4 days. Source: Xero Small Business Insights (U.S.) · published Apr 30, 2026 · anonymized data from 32,000+ U.S. small businesses on Xero, Jan–Mar 2026
• Home service pros who accept online payments get paid four times faster than those who don’t. Source: Jobber, 2026 Home Service Trends Report · published Mar 25, 2026 · survey of 1,050 U.S. home service business owners, December 2025
• 48% of home service pros get paid the same day they finish a job, and nearly 80% within three days. Source: Jobber, 2026 Home Service Trends Report · published Mar 25, 2026 · survey of 1,050 U.S. home service business owners, December 2025

In ServicePros HubEvery invoice can carry a card payment link by email or text, and the daily brief flags the invoices most likely to go unpaid.

• Companies that tried to contact a web lead within an hour were nearly 7 times as likely to qualify it as those that waited even an hour longer, and more than 60 times as likely as those that waited 24 hours or more. Source: Harvard Business Review, “The Short Life of Online Sales Leads” (Oldroyd, McElheran, Elkington) · March 2011 · audit of 2,241 U.S. companies
• 37% of companies responded to a web lead within an hour; among those that responded within 30 days, the average response time was 42 hours. Source: Harvard Business Review, “The Short Life of Online Sales Leads” (Oldroyd, McElheran, Elkington) · March 2011 · audit of 2,241 U.S. companies
• 60% of home service pros reply to leads the same day, and 20% respond within the hour. Source: Jobber, 2026 Home Service Trends Report · published Mar 25, 2026 · survey of 1,050 U.S. home service business owners, December 2025
• 80% of homeowners factor in online booking when deciding on a pro. Source: Housecall Pro, Home Service Customer Service Report · published Dec 10, 2025 · online survey of 1,040 U.S. homeowners, Oct 23, 2025

In ServicePros HubWrite the proposal on site and send it before you leave the driveway; the customer accepts it from their phone.

• Including images in a proposal improved the close rate by 23%. Source: Proposify, Why proposal images matter · updated Dec 20, 2024 · more than 2.6 million proposals
• Companies using interactive pricing win 2x more proposals and are 21% more likely to close. Source: Proposify, Sales closing statistics · published Aug 18, 2026 · 742,137 proposals across 30 industries
• Proposals with e-signatures close at a 15% higher rate and close 60% faster. Source: Proposify, Sales closing statistics · published Aug 18, 2026 · 742,137 proposals across 30 industries
• Service providers who added images to their quotes saw nearly 2x more revenue, and add-on options raised revenue from approved quotes by an average of 35%. Source: Jobber press release on quoting features · Sep 17, 2020 · Jobber customer data

Proposify’s figures cover proposals in 30 industries, not only home services.

In ServicePros HubProposals carry line items, photos and Good/Better/Best options, and open as a branded page the customer can accept from their phone.

• 97% of consumers read reviews for local businesses. Source: BrightLocal, Local Consumer Review Survey 2026 · published Feb 11, 2026 · panel of 1,002 U.S. adults
• 49% of consumers trust online reviews as much as recommendations from people they know. Source: BrightLocal, Local Consumer Review Survey 2026 · published Feb 11, 2026 · panel of 1,002 U.S. adults
• 68% will only use a business with four or more stars, up from 55% in 2025; 31% will only use one with 4.5 stars or more. Source: BrightLocal, Local Consumer Review Survey 2026 · published Feb 11, 2026 · panel of 1,002 U.S. adults
• 74% look for reviews written in the last three months. Source: BrightLocal, Local Consumer Review Survey 2026 · published Feb 11, 2026 · panel of 1,002 U.S. adults
• 80% say they’re likely to use a business that responds to all of its reviews. Source: BrightLocal, Local Consumer Review Survey 2026 · published Feb 11, 2026 · panel of 1,002 U.S. adults

In ServicePros HubA review request goes out automatically when a job is marked done, unless Quality Hold has paused it.

• 68% of homeowners now expect photo or video proof of completed work. Source: Housecall Pro, Home Service Customer Service Report · published Dec 10, 2025 · online survey of 1,040 U.S. homeowners, Oct 23, 2025
• Nearly 60% of homeowners appreciate seeing a technician’s name and photo before the visit. Source: Housecall Pro, Home Service Customer Service Report · published Dec 10, 2025 · online survey of 1,040 U.S. homeowners, Oct 23, 2025

In ServicePros HubJob photos become before/after galleries you can share with the customer or post.

• 59% of homeowners expect text updates, and 58% are reassured by a technician photo or ID. Source: Housecall Pro, Home Service Customer Service Report · published Dec 10, 2025 · online survey of 1,040 U.S. homeowners, Oct 23, 2025
• 35% of homeowners are frustrated by late arrivals. Source: Housecall Pro, Home Service Customer Service Report · published Dec 10, 2025 · online survey of 1,040 U.S. homeowners, Oct 23, 2025

In ServicePros HubCrews tap On my way to text the customer, and each crew member’s day is on one page with the route.

• 68% of homeowners say they’d hire the same company again, and 73% would refer a business after excellent service. Source: Housecall Pro, Home Service Customer Service Report · published Dec 10, 2025 · online survey of 1,040 U.S. homeowners, Oct 23, 2025
• Over 70% of homeowners would pay more for a pro with a better service reputation. Source: Housecall Pro, Home Service Customer Service Report · published Dec 10, 2025 · online survey of 1,040 U.S. homeowners, Oct 23, 2025
• 59% of home service pros say referrals and repeat work are their top sources of leads. Source: Jobber, 2026 Home Service Trends Report · published Mar 25, 2026 · survey of 1,050 U.S. home service business owners, December 2025

In ServicePros HubWin-back lists find past customers who haven’t booked in a year, and quote follow-ups remind customers about open proposals.

• Email campaigns averaged a 30.8% open rate across all industries in the first quarter of 2026; Home and Building Services averaged 26.92%. Source: Constant Contact, What is a good open rate for email? · Constant Contact customer data, Jan–Mar 2026
• 1 in 4 Gen Z consumers use social media as their primary way to search for local businesses. Source: BrightLocal, Consumer Search Behavior · published Apr 29, 2025 · survey of 1,000 U.S. consumers

In ServicePros HubEmail a whole customer group from Marketing, and turn job photos into Facebook posts written in your voice.

Angi updates these guides; figures are as of the date shown. The house cleaning figures come from 98,643 projects reported by Angi pros in 2026. Prices vary by region and job; for pricing your own work, see our free calculators.